Skip to main content
brennenkb
Participant
September 18, 2018
Question

Apps that are included with Creative Cloud Subscription

  • September 18, 2018
  • 3 replies
  • 1120 views

Hi,

Yes, this may be a dumb question. But I am confused as to what exactly comes with creative cloud. The subscription that I purchased yesterday was for small to medium businesses. It said that it included all apps, but when I downloaded creative cloud, it only gave me trial versions of all the apps that I actually need.

Can someone clear this up for me a bit?

This topic has been closed for replies.

3 replies

brennenkb
brennenkbAuthor
Participant
September 18, 2018

I was finally able to talk to a representative (not sure why they make it difficult) and they said that it was something on their end

Abambo
Community Expert
Community Expert
September 18, 2018

It’s not difficult to contact Customer Care: Contact Customer Care

Just do not forget to click the blue button:

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
September 18, 2018

if you have Creative Cloud for teams, you need to assign licenses to users. You do so by logging into your main account and you attribute the licenses to the users (e-mails). You need also to assign a license to yourself if you are a CC user.

Manage your teams membership

ABAMBO | Hard- and Software Engineer | Photographer
Kevin Stohlmeyer
Community Expert
Community Expert
September 18, 2018

This link should help you with the app showing trial versions instead of licensed:

Stop Adobe Creative Cloud from opening in trial mode after purchase

DelphiZoa
Participating Frequently
September 18, 2018

Hi Brennenkb,

An all apps teams subscription to Creative Cloud should include all the apps listed on this page: Adobe creative desktop apps | Adobe Creative Cloud​.

If you're only being offered trial versions, make sure you're signed into the CC desktop application with the same e-mail to which you have assigned the license. You might also try the troubleshooting steps in this help document: Stop Adobe Creative Cloud from opening in trial mode after purchase​.

Let us know if that helps or if you continue to experience issues.