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gordb6688900
Participant
April 21, 2017
Answered

Apps won't install or uninstall?

  • April 21, 2017
  • 2 replies
  • 1728 views

I'm having some issues with installing the upgrades which as since resulted in me not being able to uninstall the software either.  Let me explain.

First, I saw that there was an update to 2017 and so I clicked update all apps. All but a few updated, and premiere pro, after effects, and photoshop got hung up on the install at 85%.  Searching the forum, I found that you could try a few things

  1. uninstall Creative Cloud and Reinstall it
  2. use the Creative Cloud Cleaner
  3. Uninstall everything and reinstall

The first option didn't work.  The second option, the cleaner would get hung up and crash, and the third one led to a new odd issue.  I was able to uninstall everything using the uninstall options, except for Photoshop.  Now, there's a regular folder called Photoshop in my applications with nothing in it, and CC says that it can't uninstall Photoshop and still gets hung up at 85% if I try to do a regular install.

Any ideas or suggestions?

This topic has been closed for replies.
Correct answer kglad

i've you've done most of this, but i'm not you've done all of it:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using admin account*

use the desktop app to install your cc programs/trials

*for info on how to use admin account, see solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

2 replies

gordb6688900
Participant
April 27, 2017

Unfortunately, I've already done the first option, I'll try a few more times, but then contact the link below. :-(
Thanks man!    

kglad
Community Expert
Community Expert
April 27, 2017

you're welcome.

kglad
Community Expert
Community Expert
April 21, 2017

is photoshop uninstalled?

if yes and your cc desktop app shows it's up-to-date, Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date

gordb6688900
Participant
April 21, 2017

I've been playing with it for the last hour and was able to get the folder out of my applications folder.  So I've uninstalled photoshop, but it still stalls at 85%.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 21, 2017

i've you've done most of this, but i'm not you've done all of it:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using admin account*

use the desktop app to install your cc programs/trials

*for info on how to use admin account, see solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html