melissah64712644

Participant

Answered

Apps won't launch

Forum|Forum|8 years ago
April 15, 2018
1 reply
6286 views

When I click on the icon at the top of my computer adobe drops down, but when I try to go to the applications all I get is a loading applications and then says click here. I hit the click here button but then it doesn't work. I looked at the forum about this issue and tried some of the solutions but it didn't work. The only solution I didn't try was uninstalling and reinstalling the program. I don't want to call the people because I have had two very rude people talk to me on on chat and the other by phone. Can someone please help me?

Creative Cloud

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Correct answer kglad

Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

if you get to solution 3 and that fails:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

remove your oobe folder

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Community Expert

Correct answer

Community Expert

Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

if you get to solution 3 and that fails:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

remove your oobe folder

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

melissah64712644Author

Participant

I got to Solution 4 where I delete the OOBE folder or that might be Solution 3. I deleted the OOBE folder but that didn't really do much. I keep getting a notice about updating the apps, but can't really do that when the applications aren't loading. I will try Solution 5 then of uninstalling and reinstalling the application to see if that works. Thanks!

Community Expert

Community Expert

use the steps above or you're may make the problem worse.