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Jacqueline22888875oo19
Participant
January 28, 2022
Question

Apps won't load

  • January 28, 2022
  • 1 reply
  • 138 views

Hello,

 

I am on MacOS version 12.2

I am tring to load into the apps and they load but the screens are just black on the apps. They wont actully load onto the program.

I have undownloaded all of my adobe apps and reinstalled them.

Updated my computer

restarted ,my mac 

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 28, 2022

Jacqueline, sorry you cannot load the Creative Cloud desktop app on macOS 12.2.  What type of Mac computer are you using?  If the computer uses one of Apple's new processors, then see https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html for solutions to the current behavior.

 

If you have an Intel Mac, or the solutions in the other link are unsuccessful, then see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html for additional steps you can take to allow the Creative Cloud desktop app to load.

 

Please update this public forum discussion if you have any questions, Jacqueline.

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