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Apps won't open in creative cloud

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creative cloud apps won't open, I've downloaded everything but still nothing will launch. i'm using a mac computer and nothing is showing up in my application folder either.. please help!

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Romsinha-9KMEUtCorrect answer

Adobe Employee

Hi K.Byrd,

What is the version of Mac you are using. If you are using 10.7 or above then please navigate to Applications/Utilities/Adobe Installers and uninstall CC apps. Run the CC cleaner tool to remove any leftover ruminants: http://www.adobe.com/support/contact/cscleanertool.html .

Enable root account and try installing again: http://support.apple.com/kb/PH11331.

Regards,

Romit Sinha

D

default2tc2b2nhe4tf

Participant

Following, I'm having the same problem. Just had a new hard drive installed, now I can't install all CC apps. They say they download, click on installer, looks like they are installing, then they suddenly disappear. Not even in my download folder. Weird.

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John T Smith

Community Expert

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

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michaeln44720665

Participant

Issues resolved by following Romsinha's advice

Last edit, I swear. - PS - Thanks for the approvals =)

Windows 7

Creative Cloud Desktop - Illustrator CC (2015) won't Open.

Unfortunately, I think I'm having the same issue after reinstalling CC Desktop. =/ What gives?!

I have tried restarting the computer.
Quit from the CC icon from the Lower Right (Default) task bar/start bar.
Through Task Manager > End Process on all Adobe related programs, then restarted CC Desktop.

After each step I tried starting up Illustrator CC with no luck =(

Edit - The Magic of Scrolling Up.

"What is the version of Mac you are using. If you are using 10.7 or above then please navigate to Applications/Utilities/Adobe Installers and uninstall CC apps. Run the CC cleaner tool to remove any leftover ruminants: http://www.adobe.com/support/contact/cscleanertool.html ."

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Romsinha-9KMEUtCorrect answer

Adobe Employee

Hi K.Byrd,

What is the version of Mac you are using. If you are using 10.7 or above then please navigate to Applications/Utilities/Adobe Installers and uninstall CC apps. Run the CC cleaner tool to remove any leftover ruminants: http://www.adobe.com/support/contact/cscleanertool.html .

Enable root account and try installing again: http://support.apple.com/kb/PH11331.

Regards,

Romit Sinha

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U

Ulpien

Participant

Hi!

With the same problem, I tried to uninstall CC in the way you just explained. But it has been said to me that I had to quit CC on my desk. The problem is that CC is not any more on my desk. It's then impossible de quit something that's not on my desk. Please help!

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Jeffrey_A_Wright

Legend

Ulpien which operating system are you using? If you are using Mac OS then the Creative Cloud Desktop application will be located in the Applications folder.

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