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K_Byrd
Participant
October 3, 2013
Answered

Apps won't open in creative cloud

  • October 3, 2013
  • 3 replies
  • 8890 views

creative cloud apps won't open, I've downloaded everything but still nothing will launch. i'm using a mac computer and nothing is showing up in my application folder either.. please help!

    This topic has been closed for replies.
    Correct answer Romsinha-9KMEUt

    Hi K.Byrd,

    What is the version of Mac you are using. If you are using 10.7 or above then please navigate to Applications/Utilities/Adobe Installers and uninstall CC apps. Run the CC cleaner tool to remove any leftover ruminants: http://www.adobe.com/support/contact/cscleanertool.html .

    Enable root account and try installing again: http://support.apple.com/kb/PH11331.

    Regards,

    Romit Sinha

    3 replies

    D
    default2tc2b2nhe4tf
    Participant
    August 11, 2021

    Following, I'm having the same problem. Just had a new hard drive installed, now I can't install all CC apps. They say they download, click on installer, looks like they are installing, then they suddenly disappear. Not even in my download folder. Weird.

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 11, 2021

    When you ask a question you always need to provide some basic information
    -Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
    -https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
    -https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

    M
    michaeln44720665
    Participant
    February 12, 2016

    Issues resolved by following Romsinha's advice

    Last edit, I swear. - PS - Thanks for the approvals =)


    Windows 7

    Creative Cloud Desktop - Illustrator CC (2015) won't Open.

        Unfortunately, I think I'm having the same issue after reinstalling CC Desktop. =/ What gives?!

    • I have tried restarting the computer.
    • Quit from the CC icon from the Lower Right (Default) task bar/start bar.
    • Through Task Manager > End Process on all Adobe related programs, then restarted CC Desktop.

    After each step I tried starting up Illustrator CC with no luck =(

    Edit - The Magic of Scrolling Up.

        "What is the version of Mac you are using. If you are using 10.7 or above then please navigate to Applications/Utilities/Adobe Installers and uninstall CC apps. Run the CC cleaner tool to remove any leftover ruminants: http://www.adobe.com/support/contact/cscleanertool.html ."

    Romsinha-9KMEUt
    Adobe Employee
    Romsinha-9KMEUtCorrect answer
    Adobe Employee
    October 3, 2013

    Hi K.Byrd,

    What is the version of Mac you are using. If you are using 10.7 or above then please navigate to Applications/Utilities/Adobe Installers and uninstall CC apps. Run the CC cleaner tool to remove any leftover ruminants: http://www.adobe.com/support/contact/cscleanertool.html .

    Enable root account and try installing again: http://support.apple.com/kb/PH11331.

    Regards,

    Romit Sinha

      U
      Ulpien
      Participant
      October 16, 2014

      Hi!

      With the same problem, I tried to uninstall CC in the way you just explained. But it has been said to me that I had to quit CC on my desk. The problem is that CC is not any more on my desk. It's then impossible de quit something that's not on my desk. Please help!

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      October 16, 2014

      Ulpien which operating system are you using?  If you are using Mac OS then the Creative Cloud Desktop application will be located in the Applications folder.

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