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default2tc2b2nhe4tf
Participant
August 11, 2021
Question

Apps won't open or intall Creative Cloud

  • August 11, 2021
  • 1 reply
  • 317 views

Hi all,  I have had to have a new hard drive in my imac now icloud apps won't open or install.

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1 reply

Govardhan.V
Govardhan.V
Participating Frequently
August 11, 2021

Are you referring to Adobe CC version apps?

 

if yes , then you need to remove all installtion if its migrated and proceed with the clean installation.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

D
default2tc2b2nhe4tfAuthor
Participant
August 12, 2021

Hi Brucgown, thank you for your reply. I have tried both. Unfortunately the Installer won't install. I had seen a similar post from quite a few years ago and it said to uninstall the programs already on your Mac through Utilities, however you can't do this as the uninstallers can't be found.

 

Govardhan.V
Govardhan.V
Participating Frequently
August 12, 2021

Try running Cleaner tool :

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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