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Juicetang
Participant
November 7, 2012
Frage

Are there Adobe ports to open on my router to allow access?

  • November 7, 2012
  • 1 Antwort
  • 1246 Ansichten

Hello everyone,

I've been searching throughtout the whole internet looking for help on this topic and haven't turned out much luck.  This all started when I wanted to subscribe and sign up for the Creative Cloud.  Having signed up at school, I was eager to come home and install and start playing with all the different programs.  However, when I got home none of the Adobe.com sites would work.  I tried adobe.com, creative.adobe.com and even the technical/contact us page would not load.  The forums are responsive but doesn't always load as I travel between pages.  Throughtout all browsers (Firefox, Chrome and IE) it would return the error message "taking too long to respond."  I found this very puzzling because it seemed like the rest of the web was working.  I tried to ping adobe.com through command prompt and it returned request has timed out for about 4 times. 

I contacted my ISP and they said that they do not limit or block websites and I shouldn't be having an issue.  To confirm it wasn't them I reset my modem and directly connected it to my computer.  VOILA everything worked, was fast and I was able to dl at least Photoshop for school work.  So now I have determined it is my router (set everything back up and once again couldn't connect) ... has anyone come across this?  I really rather not reset my router ... would it make a difference?  Any fixes? 

Thank you for all the help!

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1 Antwort

Mylenium
Legend
November 7, 2012

Have you actually tried Wireshark or a similar TCP monitoring tool? The Adobe site uses just the normal HTTP ports like the rest of the world. If anything, I could imagine one of the many JavaScripts on teh site not beiung able to establish specific conections via sockets, but that doesn't explain a normal ping failure...

Mylenium

Jeffrey_A_Wright
Legend
November 7, 2012

Have you tried reseting your router back to it's default settings?  This also could be a symptom if you have adjusted the setting for the DNS server.  Is it possible you are trying to use OpenDNS?

Juicetang
Participant
November 8, 2012

I just tried resetting my router back to defaults and same result :S I'm really can't wrap my head around what the router is doing.  I did have some values for DNS servers after reset they were removed.  I don't really play around with my network and its value as I only have a basic working knowledge on how networks work.  Thank you for your response!