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t77670368
Participant
Jan 21, 2017 5:57 PM UTC
Answered

Asked for password when installing Creative Cloud (Mac OS)

Hi,

I just got above creative cloud. but it I can't install anything because the downloaded installer won't accept the password. on the website, though, the password works. can anyone tell me what I am doing wrong?

Thank you for your help.

    kglad
    kgladCorrect answer
    Community Expert
    Jan 21, 2017 6:21 PM UTC

    you have a mac and you're being prompted for your mac's password, but you're using your adobe password.

    use your mac password.

    View reply

    8 replies

    danw68114306
    Participant
    Sep 20, 2024 11:21 PM UTC

    I'm having this same issue. When trying to install on a Max, I'm prompted to enter my password for the Installer. I tried both my Adobe and Mac password, but neither seem to be working.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Sep 21, 2024 12:07 AM UTC

    copy and paste here a screenshot of the prompt.

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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Jan 21, 2017 6:21 PM UTC

    you have a mac and you're being prompted for your mac's password, but you're using your adobe password.

    use your mac password.

    Translate
    nicolae13686505
    nicolae13686505
    Participant
    Jun 14, 2018 12:54 PM UTC

    Im having this issue, tried your solution and it still will not work.

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jun 14, 2018 1:07 PM UTC

    exactly when are you're being asked for a password?

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