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Asking for credit card for refund?

Forum|Forum|7 years ago
September 27, 2018
4 replies
1019 views

I’m just a little confused as to why they would need to verify my credit card information for the refund. I just want to make sure that I’m not getting scammed.

Creative Cloud

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Correct answer Ned Murphy

Normally, a purchase made thru a credit card is credited back thru the credit card when a refund is processed.

To make sure you are not being scammed, contact Adobe Support to provide the information they need. If someone is contacting you, then you will need to make sure they are an Adobe employee, again, likely by contacting Adobe Support to confirm they are.

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

arij2010

Inspiring

it depends for which refund type .If it's standard refund ,they will not ask but if it's special refund for fees for example then they can ask .They can also ask to refund some charges on Paypal .

In any case, if it is you who called support you do not have to worry but if someone calls you, you have to be careful.

arij2010

Inspiring

Hi,

I think it depends for which refund type .If it's standard refund ,normally not but if it's special refund for fees for example then it's possible .

Abambo

Community Expert

arij2010 wrote
Hi,
I think it depends for which refund type .If it's standard refund ,normally not but if it's special refund for fees for example then it's possible .

It's probably best to confirm with Adobe if there is a refund open. If Adobe has all the credit card information necessary for a refund, they should not need to ask. Contact customer support for this issue: Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

T

Test Screen Name

Legend

Things to beware of especially: "Adobe staff" contacting you by email when you didn't yet open a case, or asking for Skype contact (Adobe don't use Skype). Using a phone number you found in Google instead of on Adobe's web site (MANY fake Adobe support numbers on the web!). Tech support being offered for CS6 or older (Adobe won't do that). Inability to look up your account details. Asking for passwords. Many more!

T

Test Screen Name

Legend

And, of course, unexpected refunds. Refunds are rare.

Abambo

Community Expert

https://forums.adobe.com/people/Test+Screen+Name wrote
And, of course, unexpected refunds. Refunds are rare.

...and only when the user asked to get the refund because he or she detected a processing error (double booking, canceled plan within the grace period of 14 days etc). Very rarely Adobe can detect such booking errors on their own.

ABAMBO | Hard- and Software Engineer | Photographer

Ned MurphyCorrect answer

Legend

Normally, a purchase made thru a credit card is credited back thru the credit card when a refund is processed.

To make sure you are not being scammed, contact Adobe Support to provide the information they need. If someone is contacting you, then you will need to make sure they are an Adobe employee, again, likely by contacting Adobe Support to confirm they are.

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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