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naturephotog
Participant
January 1, 2014
Question

at 43%, installation failed on Lightroom 5.3. "Learn more said I had 7 errors but did not list them

  • January 1, 2014
  • 2 replies
  • 597 views

I installed Adobe Support Advisor to troubleshoot install logs - ASA could not identify any issues - contact Adobe Support.  How do I get out of failed installation?  Should I just wait until Adobe has resolved the known problems with Lightroom 5.3 and try to install again?

This topic has been closed for replies.

2 replies

A
animalwatcher
Participant
January 22, 2014

Same error for me, but when I click more info, nothing happens.

Windows 7, 64 bit.

Today is 1/22/14 so I'd think that the 'live' one mentioned in the link above would be working, but my fail also stalls at 43%.

Any other suggestions?

I have downloaded Adobe Acrobat XI CC no problem.  Am installing PS CC now, fingers crossed it works.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 22, 2014

Animalwatcher the Lightroom 5.3 update has been corrected so that the issue discussed in this discussion has been resolved.  I would recommend creating a new discussion with the specific of the errors you are experiencing.

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naturephotogAuthor
Participant
January 23, 2014

I went on Adobe and did the chat with a tech rep.  He went into my computer and deleted some Lightroom files and started the installation over and it worked.  It was very fast and efficient.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 1, 2014

Moving this discussion to the Creative Cloud Download & Install forum.

Naturephotog please see Error: "There was a problem installing Lightroom 5" installing Lightroom 5.3 - http://helpx.adobe.com/lightroom/kb/error-installing-lightroom-53.html which is likely related to the error which you are experiencing.

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