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Jeff Franks
Jeff Franks
Participant
September 12, 2014
Answered

Attempt to sign in with valid credentials, CC signs me out, I am able to sign in to web page with same credentials. What's going on?

  • September 12, 2014
  • 2 replies
  • 280 views

I need to know if anyone else is having the same issue. I am on a MacPro, circa 2009, with 32 GB of RAM, OSX 10.9.4 - is there required software, Java for example, that is I need to ensure is installed? Need some help. Thanks in advance for any assistance.

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Gyora,

Please refer to the help document below to uninstall the Creative cloud from your machine:

Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Regards,

Sheena

2 replies

G
Gyora
Participant
September 12, 2014

I am facing similar problems also on MacPro, circa 2009, with 32 GB of RAM, OSX 10.9.4. On my side, I presume that access is denied because I have badly unistalled Creative Cloud and other Adobe folders from my Macbook pro before trying to install it again.

Sheena Kaul
Sheena KaulCorrect answer
Legend
September 12, 2014

Hi Gyora,

Please refer to the help document below to uninstall the Creative cloud from your machine:

Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Regards,

Sheena

Sheena Kaul
Sheena Kaul
Legend
September 12, 2014

Hi Jeff Franks,

I believe you are getting 'You've been signed out' error at you end. Please refer to the links below where the issue stands resolved:

1. You are no longer signed into your Creative Cloud applications

2. "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

3. You've been signed out

Regards,

Sheena

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