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Participant
February 9, 2021
Answered

Attempts to reinstall Creative Cloud desktop fials at approx 52%

  • February 9, 2021
  • 2 replies
  • 495 views

After a few jams in Lightroom the Creative Cloud desktop reported it needed a repair. Ik stopped the repair when it didn't seem te work: 45 minutes it remained on 52%. The same happened when I tried to reinstall the app.

What issues, if any, can I expect using my Adobe apps without the Create Cloud Desktop?

Thanks

This topic has been closed for replies.
Correct answer Peru Bob

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

2 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
February 9, 2021

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

Participant
February 10, 2021

Thanks! Hope this will solve it, but no success so far.

 

Participant
February 10, 2021

The repair solution after killing all Adobe background processes in the Task Manager worked for me:

https://community.adobe.com/t5/download-install/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241

Govardhan.V
Participating Frequently
February 9, 2021
Participant
February 9, 2021

I followed the instructions as mentioned, now installing Creative Cloud Desktop seem to stuck for 1.5 hour at 50,5%.