Aucunes Applications ne s'ouvrent depuis la MAJ

Question

Hi,Plus aucunes applications ne marchent depuis la dernière MàJ. Lorsque je clique sur une application, un message d'erreur s'affiche, puis ça me demande si je veux ou non envoyer un rapport d'erreur avant que la fenêtre ne se ferme... J'ai déjà contacté le service Aide, on a essayé plusieurs solutions, comme désinstaller, rénitialiser, etc... Quelqu'un a une autre idée? &#128578; Merci d'avanceChloé

kglad · Answer

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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