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Audition CS 5.5 License won't send validation code

Forum|Forum|1 year ago
July 2, 2024
3 replies
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Our company has 30 perpetual licenses for Audition CS 6.0. As older computers crash, I now have no way to get a validation code from Adobe during the installation process.

Talked to customer service numeriour times and they advise: please write a post on the Adobe Community ”and the team is going to revert you”. I have no idea what that means? But here is the post.

Can anybody help? What does it take to get our perpetual license working again?

Thanks!

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Correct answer kglad

use offline activation:

disconnect the installed computer from the internet

Launch the product.

At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.

Click Offline Activation and click Generate a Response Code.

Write down the Request Code.

Switch to an online computer and navigate to www.adobe.com/go/getactivated.

Click Offline Activation.

Sign in with your Adobe ID.

Enter your Request code and click Generate.

Write down the Response code.

Switch back to the offline computer.

Enter the Response Code and click Activate.

https://helpx.adobe.com/creative-suite/kb/serial-number-validation-launching-cs6.html

CCSDSoftwareAuthor

Participant

Thank you. This is solved.

Community Expert

Community Expert

you're welcome.

Community Expert

Community Expert

Suggest you find replacement software sooner rather than later. Don't wait until you're forced to migrate to new software.

CS5x is 11+ years old and not a long-term solution.

https://www.techradar.com/best/adobe-audition-alternatives

When you reach your activation limit, it may be impossible to re-activate it on new devices.

Nancy O'Shea— Product User & Community Expert

Community Expert

Correct answer

Community Expert

use offline activation:

disconnect the installed computer from the internet

Launch the product.

At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.

Click Offline Activation and click Generate a Response Code.

Write down the Request Code.

Switch to an online computer and navigate to www.adobe.com/go/getactivated.

Click Offline Activation.

Sign in with your Adobe ID.

Enter your Request code and click Generate.

Write down the Response code.

Switch back to the offline computer.

Enter the Response Code and click Activate.

https://helpx.adobe.com/creative-suite/kb/serial-number-validation-launching-cs6.html