Skip to main content
R
r13223
Participant
October 12, 2018
Answered

Australian Student with free subscription is not able to access creative cloud

  • October 12, 2018
  • 3 replies
  • 324 views

i am a student who has a free subscription for being an Australian student. However, i am not able to access my apps. I downloaded creative cloud already, and photoshop express with my subscription. But when i try to download adobe acrobat and photoshop, it says that adobe couldn't find a adobe photoshop and acrobat subscription assosciated with adobe id. Please Help!!!!!

my subscription comes from here

This topic has been closed for replies.
Correct answer Beverley Gray

Please check that you are signed in with the Adobe ID you used when you redeemed the subscription - possibly a school email address?

Thanks

Bev

3 replies

Beverley Gray
Beverley GrayCorrect answer
Inspiring
October 12, 2018

Please check that you are signed in with the Adobe ID you used when you redeemed the subscription - possibly a school email address?

Thanks

Bev

Ned Murphy
Ned Murphy
Legend
October 12, 2018

What is the nature of your receiving a free subscription?  Is the school providing it to you for free?  Adobe does not give away subscriptions, not even to students, so someone somewhere is paying for it, or you are mistaken in thinking you acquired a free subscription.

T
Test Screen Name
Legend
October 12, 2018

Take a look at your account details. Does it show what you'd expect (post a screen shot if you want, but blank out any personal info!)?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices