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Wolfgang33218292iiez
Participant
October 27, 2023
Answered

Auswahl des Abos bei Installation

  • October 27, 2023
  • 3 replies
  • 321 views

Ich habe unter einer Adobe ID zwei Abos registriert, die sich teilweise überlappen (Creative Cloud mit allen Applikationen und Foto-Abo). Wie kann ich bei der Installation auf einem zusätzlichen PC das passende Abo (hier Foto-Abo statt Creative Cloud mit allen Applikationen) auswählen?

    This topic has been closed for replies.
    Correct answer John T Smith

    You should contact support to have your photo subscription cancelled so you only have one subscription will all programs

     

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    3 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 27, 2023

    You can also use the steps listed in https://helpx.adobe.com/creative-cloud/kb/cancel-duplicate-subscription.html to cancel the single app plan yourself, Wolfgang. If you do need assistance or have questions about charges, then click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of our support team, as previously suggested by @John T Smith .

    W
    Wolfgang33218292iiezAuthor
    Participant
    October 27, 2023

    Thank you for your suggestion. I do not want to cancel the subscription because I need the Foto-Apps on two diferent PCs and on one ore more notebooks at special situations. What I found is a process to transfer one license to a different Adobe ID: 
    https://helpx.adobe.com/de/x-productkb/policy-pricing/transfer-product-license.html

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 27, 2023

    with one subscription you can install the cc desktop app from here https://creative.adobe.com/products/creative-cloud on as many computers as you own and use it to install all (or some, if you want) of your cc subscription programs. the only (insignificant for internet connected computers) limitation is that you can sign-in (and therefore start your adobe programs) on, at most, two computers at any one time.  

     

    because you can sign out from either (or both) signed-in computers using a 3rd computer, this could not (imo) be easier.

     

    https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.htm

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      October 27, 2023

      John, is correct, Wolfgang. You receive no added value by having a single app membership on the same account as an All App membership. You will still be subject to the limitations listed in https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html

       

      If you are trying to install the software for use by additional people, then please purchase the individual membership under a different account. You may also want to look into a Creative Cloud for Team membership if you would like additional flexibility in assigning the licenses you purchased to use Adobe software.

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      October 27, 2023

      You should contact support to have your photo subscription cancelled so you only have one subscription will all programs

       

      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that wait times are sometimes long before an agent responds
      .
      You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      You MUST also allow 'cookies' in your web browser for the link to work
      This will NOT work if you are using a VPN
      .
      This link will go directly to the chat option
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent in the lower right, without the quote " " marks
      or
      X (aka Twitter) tweet @AdobeCare
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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