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Participant
December 27, 2019
Question

Authorizing a new computer for Creative Cloud which was setup with migration assistant

  • December 27, 2019
  • 1 reply
  • 264 views

I recently upgraded to a new (refurb), iMac and used a Time-Machine backup from my old and barely working iMac. The new one also has been upgraded to Catalina. Creative Cloud is still at the top menu bar, but it shows me as being "signed out" (I previously had it set up to auto-sign-in). Every time I try to click the sign-in button, it won't go past the retry screen. I'm thinking I need to de-authorize the old iMac somehow, but the Creative Cloud app on the old one was not working and that was part of why I upgraded my desktop system (I still have my laptop to use Creative Cloud).

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1 reply

Community Expert
December 27, 2019

Take a look here: https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html

To deactivate your old iMac please refer section " Sign out from account page" in the link document.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
Participant
December 27, 2019

Thank you.