Auto-renew Issue
Hi Adobe Community, especially Adobe Commercial Support Team,
Thank you for reading my message.
I signed up Illustrator (month-by-month) basis on the 28-Oct-13. This means I will have the rights to use up to one month. It is understand we need to sign out to deactivate the account.
My issue is, on the 23-Nov-13, Adobe E-commerce Service has charged the fee for this month (November) by sending me email confirmation without my consent that they have already charged the fee using my credit card, which I do not need it for November, and showing me my next payment is on the 23-Dec-13.
Today is 25-Nov-13 only!
1. How can get back the payment?
2. Isn't the license is a full month license? For example, 28-Oct-13 to 27-Nov-13. Why is Adove E-commerce Services charging me 5 days before without my conscent?
Hope you guys can give a hand on this issue. Thanks.