Auto renewal and Cancelation fee

Question

I would just like to say how disappointed I am In Adobe for having a cancellation fee and no ability to cancel auto renewal after completing school. My Adobe subscription expired in November of 2017, yet to my shock suddenly looking at my bank statements I'm still being charged, so I cancelled only to get charged for cancellation. My first year ended by itself so after I manual renewed it, I was under the assumption that it would work the same or give me the option to ensure no auto renew would occur, yet the only option I have is to cancel. As much as I enjoy using Adobe products, because of this poor business practice, you have lost a customer, Adobe, and I wished to make that apparent.

Sincerely

Greg T.

[Multiple spelling and grammatical errors corrected by moderator for correct translation to other languages by international users.]

Kanikas · Accepted Answer

Hi Gregory,

As I understand you are disappointed about the cancellation fee that you were charged when you cancelled your plan. At the time of purchase, there were a certain set of terms that you had agreed to. Please see the link for clarification: Legal subscription terms | Adobe.

Feel free to update the thread for any other questions.

Thanks

Kanika

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