Skip to main content
Known Participant
October 19, 2022
Question

Auto Update not Working

  • October 19, 2022
  • 3 replies
  • 677 views

I updated all my Creative Cloud apps on my MacBook Pro (M1 Silicon) earlier today- they all updated successfully. I just tried to do the same on my Desktop but the process doesn't work - all apps are showing that they are current when they are not. PS is not v24, LrC is not 12, CR is not 15. This is not the first time the CC app has failed me. Very frustraing. WHY????

This topic has been closed for replies.

3 replies

sadolino
Known Participant
October 20, 2022

It's resolved ?

 

Greets

sado

kglad
Community Expert
Community Expert
October 20, 2022

@sadolino, are you having a problem?  if so, what?

sadolino
Known Participant
October 20, 2022

I want to help Alan Grate, if so, nothing else. So I asked if it's solved, sry for resolved. Hehe

Shivangi_Gupta
Community Manager
Community Manager
October 20, 2022

Hi Alan,

This does not sound ideal. Would you mind testing the updates after signing out and signing back in to the Creative Cloud desktop application?

Let us know the outcome.

Known Participant
October 20, 2022
Logging in and out did not work. Resetting did not work. It is still
showing the old apps as current when they are not. No updating is occurring.

Alan E. Grate
kglad
Community Expert
Community Expert
October 19, 2022

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Known Participant
October 20, 2022
Didn't work.

Alan E. Grate
kglad
Community Expert
Community Expert
October 20, 2022

try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials