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Participating Frequently
March 27, 2021
Question

Automatic Update Issues

  • March 27, 2021
  • 2 replies
  • 190 views
  • Creative Cloud doesn't show last version of the app and I receive a message saying that adobe updater is not allowed on my Mac and suggesting to "contact the administrator" but I am not a client enterprise. On another device (MacBook Pro) it works perfectly the autoupdate
  • The only way to update on my Mac is to disinstall and then re.install the new version but clearly it is not the ideal way 
  • Any suggestions?
  • THANK YOU
    This topic has been closed for replies.

    2 replies

    Community Expert
    March 28, 2021

    Does this happen with one particular app or multiple?

    You could try the Adobe Cleaner as below which can address issues that interfere with a new installation or update.

    https://helpx.adobe.com/enterprise/kb/cc-cleaner-tool-for-enterprise-users.html

    kglad
    Community Expert
    Community Expert
    March 27, 2021

    what's your os version?

    what app (and what's its version) are you trying to update?