Awful Customer Service - Subscription cancelled after years of faithfully subscribing

Forum|Forum|7 years ago
June 7, 2018
3 replies
535 views

I have been with Adobe for years, always updated my software and have been a subscriber of the photography plan since it started. I was due to renew on 11 June 2018 and on 4 June enquired if I could cancel that plan as I could purchase a years subscription up front on Amazon for less. A simple question put to online chat and I ended up 1 hour 15 mins later totally confused and I cancelled out of sheer frustration. I was going to be paying more than I currently do! The representative did not know her stuff. It left me with 6 days on my subscription.

Today 7 June I decided to phone to make a complaint in relation to the online chat. It ended up taking another 38 minutes! I wanted to make complaint and didn't even get to do that. She tried to sell me another plan and what she offered sounded good until I realised it was in American dollars and not Pounds Sterling. Then when she tried to apply that to my account the price went up and she ended up cancelling my plan altogether. I now don't have access to the apps which I should still have until 11 June.

I've never been so let down by anyone. I cannot make a complaint no matter how hard I try. Is it time to shop elsewhere?

This topic has been closed for replies.

rus5

Known Participant

Yeah, I feel you. I just spent an hour with the idiots on chat who are clearly a foreign outsourced company staffed with people who don't know the slightest thing about Adobe or it's products, then another hour on the phone with a similar outsourced company who also didn't know what the hell they're doing. They both ended up telling me the only way I could get my question answered was to post it here on Adobe forums despite my telling them I DID post the question last week and haven't heard a thing from Adobe. Further, the same question has been posted numerous times as far back as 2016 and NEVER been answered. Adobe has HORRENDOUS customer service and always has. I wouldn't let "^Ani" talk you into anything unless you can't get your work done any other way than to use Adobe products. And there are PLENTY of alternatives. More every day...