Participant

Answered

Being charged for a full year when i'm on month-to-month payments?

Forum|Forum|7 years ago
December 15, 2018
4 replies
6666 views

Hi there,

I'm looking to cancel my current subscription as i no longer require it. i'm on a pay month to month payments for the Photography Creative Cloud Bundle and £9.99 a month.

According to terms and services that i agreed to, read, and was informed about it said "i will not be charged to cancel this service".

However, Adobe keeps wanting to charge me as if i'm cancelling for a year long subscription with having to pay 50% of my remaining contract with them. except at no point did i agree to be on a constant remaining contract with them (which 100% is the biggest money scam I've heard, on par with Apple about apple only being able to repair the IPhones) i only agreed to pay month to month.

This topic has been closed for replies.

Correct answer Nancy OShea

The Photography Plan is annual. Always has been. There is no month-to-month option. See screenshots.

If you buy Photoshop as a single app, you pay $31.49 per month & cancel anytime without penalty.

N

Norman24091221x584

Participant

I did not agree to anything that requires a payment. I do not want to use the product. I was looking for something to solve a problem. Will you give me an assurance that my subscription was canceled or never created.

John T Smith

Community Expert

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
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C

ConfusedBirbAuthor

Participant

Ah, thank you. I must have misread/Misunderstood as i did go through everything carefully

Nancy OShea

Correct answer

Community Expert

The Photography Plan is annual. Always has been. There is no month-to-month option. See screenshots.

If you buy Photoshop as a single app, you pay $31.49 per month & cancel anytime without penalty.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

As far as I know, the special Photography plan is NOT available as a monthly subscription... so what you have is an ANNUAL subscription with monthly payments

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

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