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DianaPlo
Participant
May 11, 2020
Question

BEING WRONGFULLY CHARGED

  • May 11, 2020
  • 2 replies
  • 1042 views

I am still a student at SFSU until the end of May. I am supposed to have access to the Creative Cloud INCLUDED in this semester until I graduate, due to corona virus.  I have been wrongfully  charged on May 9th for some reason and am unable to reach a real person or any kind of real customer support. I want my money back as soon as possible or an extension for the use the Creative Cloud.  

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2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
May 11, 2020

DianaPlo, sorry you are encountering problems using your Creative Cloud membership.  In addition to the suggestions offered by John, please make sure to sign in with the e-mail address associated with your membership.  There are no active memberships on the e-mail address you used to post to this public discussion forum.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 11, 2020

    This is a public forum, not the link to Adobe support
    -other users here can't help with an account problem
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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