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default375i788r84el
Participant
July 7, 2021
Question

Beta Illustrator Installation Failed

I've been having issues using InDesign and Illustrator with my MacBook Pro running Big Sur.

 

One of the solutions I saw was to try the Beta version. However, creative cloud says that the installation failed and I have no clue why (it says to try again and that the error code is 301).

 

Any other fixes for glitchy InDesign/Illustrator? Any reasons that the Beta installation isn't working?

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 7, 2021

When I was part of a Beta program in the past, there was a special way to report problems

 

I think you need to go back to where you got the Beta version and look for a reporting link

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Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 7, 2021

Use the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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