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TonyAguila
Inspiring
October 15, 2014
Answered

Beta-testing Mac OS X Yosemite on a separate drive and I installed CS6 in order to make sure that it still works in Yosemite and my Adobe Illustrator CS6 in 10.9 will not launch anymore

  • October 15, 2014
  • 1 reply
  • 1171 views

I am beta-testing Mac OS X Yosemite on a separate drive and I installed CS6 in order to make sure that it will work in Yosemite. After several back-and-forth switches between 10.9 and 10.10, my Adobe Illustrator CS6 in 10.9 will not launch anymore. Does this have something to do with Adobe's licensing? How do I fix it in the 10.9 partition since it will eventually become my main partition in Yosemite? The present Yosemite partition will be deleted eventually.

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Correct answer TonyAguila

TonyAguila then I would recommend removing all currently installed Adobe Creative software titles.  I would follow this by also using the CC Cleaner Tool.  You can find instructions and the download available at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

Do you use any type of system optimizers or utilities which maybe removing the language files?


Jeff, my problem with CC was resolved by using CC Cleaner Tool to remove CS5. After that, the CC downloads worked. However, that didn't fix the problem with Illustrator CS6, but at this point, since I now have Illustrator CC. I will have to set aside the issue for now so I can get back to doing actual work.

I think that I should have deactivated CS6 on my Mavericks partition before working in the Yosemite partition. Anyway, I can address this problem later when time allows. I wish I could test the CC suite in 10.10, but I can't afford to take any more chances and so I shall run CC in 10.9 and test CS6 in Yosemite. Illustrator CS6, by the way, still works in 10.10, and very well at that.

Thanks for your time, Jeff.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 15, 2014

TonyAguila in what way is Illustrator CS6 no longer working?  Do you receive any specific error messages?

T
TonyAguilaAuthor
Inspiring
October 15, 2014

Hi, Jeff. There are no error messages. It will only give me the spinning beach ball, no matter how I launch it -- double-clicking a file, double-clicking the Illustrator app file, launching from the dock, "open with, " etc. I have to do a force-quit in order to stop the process.

This is from the Mavericks partition. When I reboot into the Yosemite partition, Illustrator launches and works just fine. Since I use Illustrator a whole lot more compared to InDesign and Photoshop, I must have run it many more times in the Yosemite partition, and I have a feeling that continuing to test-run the other CS6 apps in Yosemite will eventually make my copies of the CS6 apps in Mavericks to do the same (fail to launch).

Again, there are no error messages whatsoever, just the spinning beach ball cursor.

Thanks, Jeff.

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