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Gerhard Bullinger
Participant
January 3, 2021
Question

Betreff: Adobe Creative Cloud is Missing or Damaged

  • January 3, 2021
  • 2 replies
  • 159 views

I have the same problem

    This topic has been closed for replies.

    2 replies

    G
    Gerhard BullingerAuthor
    Participant
    January 11, 2021

    I done all steps, including complete delay of all cc apps. Clean the computer of all cc / adobe files etc, drive down my mac and install only creative cloud again

    The install programm is running, the result is still a white screen when cc app was opened

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 11, 2021

    there are a few additional things to try with a white screen.  follow the steps (even the ones done before) here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

     

    if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

    click contact us (in the lower right)
    in the chat field, type AGENT
    be patient, it can take quite a while to reach a human

    G
    Gerhard BullingerAuthor
    Participant
    January 17, 2021

    CC still not work. I done all steps double. no success. In betwwen als Lightroom cc keeps stockimg, when I try to paly a diah show. An export of the diashow not possible.

    All other apps and programms running on my system. It is only the adope APPS not working. May I give up and change to alternative apps.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 6, 2021

    try resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
    use the desktop app to install your cc programs/trials

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