Participant

Question

Betreff: Creative Cloud Setup Won't Open/Load/Start

Forum|Forum|5 years ago
December 21, 2020
3 replies
449 views

I've been having the same issue. Went through several cycles of reinstalling rebooting clearing registry OOBE folder etc. still no go. How about adding a log option to the cc program and more messages displaying as it tries to load so we can see how far it got and where it's having an issue.

This topic has been closed for replies.

D

Dj_Creative_enthusiast

Inspiring

Hi view3d.tv ,

Thank you for posting your query here and sorry to hear about the trouble you are facing.

Please Open Windows Task Manager (for Windows computer ) or Mac Activity Monitor (for a Mac) and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

Also please try a system restart and retry, it should work.

If the problem persists, please consider uninstalling the Creative Cloud App and Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html and download the direct installer for Creative Cloud Desktop App.

Hope it helps.

Thank you.

V

view3d.tvAuthor

Participant

Dj, thanks for your reply. Been through all that. Hoping they will have an update really soon for the desktop cloud app. Perhaps there is a compatibility issue with the latest windows 10 build.

D

DaneO4094929

Participant

I have been having similar problems for the last week or so. Creative Cloud opens to a blank white screen.

I have killed all the adobe services, rebooted, tried uninstalling PS, AE, ACRO, etc., but because CC wasn't functioning, could not do anything.

I had tried reparing the CC installation, because when I would try to start an ap, CC would come up saying it needed repair. When I would hit "repair", it would just disapper at 95%. Did this a few times.

I followed the download links at Adobe to download the latest installer. It would save in my DL folder, I would run it, and before I could get past the "How do you use Adobe services?" questions, the "bad" CC instance would pop up and have a white screen and my CPU would spike to nearly 100% anytime. Additionally, the downloaded Setup.exe would just "disappear" from my downlad folder. THAT was strange.

Finally found this issue in the forum and fixed it with the following steps.

--

Turned off all Adobe services again and went to the download link provided in this thread.

https://creativecloud.adobe.com/apps/download/creative-cloud

I ran it from the DL folder, not the Chrome Downloads toolbar (that was how I had been trying the installer before).

Now Creative Cloud runs and has notified me I have ap updates.

IDK if this helps at all, but since I've been trying to fix this for more than a week (I'm in IT/Tech as well), I am happy that the link provided and the steps I took seem to have fixed the issue.

John T Smith

Community Expert

This is a public forum with "some" Adobe staff participation, use the link below to make a report or request
-https://adobe-video.uservoice.com/

kglad

Community Expert

these are user-to-user forums.

that said, what's your winver window show?

V

view3d.tvAuthor

Participant

Windows 10 version 20H2, i.e., latest 64 bit. BTW I'm a software developer. Please address the points I wrote.

kglad

Community Expert

again, these forums are user-to-user. if you want to request logging/debugging options from adobe, do so here https://www.adobe.com/products/wishform.html

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