I suspect that is because I use Windows 8 in Brazilian Portuguese, which makes the Program Files directory call up Arquivos de Programas. I suspect that the application of the CC does not recognize the name.

Please, help me find a solution.

Thanks

kglad

Community Expert

this is from romsinha,

This error usually comes when you move adobe folder to different location from root drive and try to update the application. Uninstall the application and remove all adobe folders. Restart your machine and install the application again and check for updates. It should Work.

P

peterbluntAuthor

Participant

Thanks for your reply. This is what I already knew. As I mentioned I dont want to uninstall. Second point is that I did not move any folder …

So how can I be sure to remove any Adobe folder? Is there a list of folders? It takes a massive ammount of time to uninstall ... remove folders (maybe forget some) .. install again ... just to end up in a non working update process again. And during all this I must pause my work.

This is little frustrating for me.

Thanks anyway.

kglad

Community Expert

you said you didn't want to uninstall all your adobe products which i inferred meant you did not want to uninstall all your cc apps and use the cc cleaner.

anyway, sorry that didn't help.

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