BigSur 11.4 Creative Cloud will not install

Forum|Forum|4 years ago
July 15, 2021
2 replies
201 views

Just got my new M1 iMac24 running 11.4. Pulled it out of the box, migrated my data from timemachine, then tried to install Creative Cloud. It will not install. Have spent hours with both Adobe and Apple and neither have yet to figure out how to fix it. Both have used remote support to work on the computer and have not figured it out. Both have been very good to work with. I just need it fixed so I can go back to work. Evidently there is a specific security issue with OS11.4 and Adobe. Fortunatley I can continue to run my old iMac for now.

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C

candrag10837405

Participant

I dont have M1, but have had the same issues for 2 weeks. No one knows how to fix it, and without it I can't get work done. Adobe says its the computer and Apple says its Adobe's issue. In reality, I'm the one getting screwed because they are both getting paid and I'm the one not working.

Nancy OShea

Community Expert

What error messages or codes are you seeing?

Did you create a new computer user profile with full administrative permissions?

Nancy O'Shea— Product User & Community Expert

D

defaultwpbwthffji0yAuthor

Participant

Error code 42. Created a new user profile. That didn't work. The person at Apple even had me open the terminal and turn off the system kernal. Nothing worked. Adobe is supposed to be working on it and will follow up. I hope it is soon.

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