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Participant
November 13, 2019
Question

Billed for After Effects free trial despite cancelling within the hour

  • November 13, 2019
  • 1 reply
  • 231 views

I tried to download a free trial of After Effects for a school project. Immediately after putting in my information, the free trial invalidated all of my adobe products which were purchased through my University. I immediately cancelled the trial within the hour, yet I was just billed for After Effects (despite never downloading the program and not having access to it in my adobe account at all). How do I stop being billed for this when I can't even access it in my account?

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1 reply

John T Smith
Community Expert
Community Expert
November 13, 2019

This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-please click the link below to contact Adobe staff to help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html