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pragna_das
Participant
August 14, 2024
Answered

Billing and Usage Issue on Premier Pro

  • August 14, 2024
  • 1 reply
  • 312 views

 

**** I have attached screenshots*****

Premier Pro billing is done on 4/08/2024  still when I open Premier Pro, it asks me to buy subscription plan and does not show this invoice and plan in my account. 

 

Hence, I am unable to use premiere pro 

 

 

I need help on this

    This topic has been closed for replies.
    Correct answer kglad

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    if those all fail, change your cc language.  eg, try international english

     

    if that fails, change the install location

     

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 15, 2024

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    if those all fail, change your cc language.  eg, try international english

     

    if that fails, change the install location

     

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