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dismaste
Participant
March 14, 2020
Question

Billing information issue

  • March 14, 2020
  • 1 reply
  • 240 views

I've got "There was a problem with your billing information" notification., I contacted adobe help, give the billing card adress information (to update billing infromation), and the billing infromation is still not updated

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      1 reply

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      March 14, 2020

      This is a public forum, not the link to Adobe support
      -other users here can't help with an account problem
      Be sure to remain signed in with your Adobe ID before accessing the link below
      -you must also allow 'cookies' in your web browser for this to work
      https://helpx.adobe.com/contact/support.html
      -click the chat icon at the bottom right of the page to open a chat session
      -the chat icon looks like '3 dots inside a circle' at the lower right
      -type AGENT into the chat window to connect directly to a person rather than the AI
      .
      Also - beware of answering anyone who sends you a private message
      https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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