Billing on deactivated account [branched]

Forum|Forum|7 years ago
March 5, 2019
2 replies
278 views

What period does the currently billed cycle refer to?

My subscription has been deactivated and it says updating your subscription will be updated from the current billing Cycle. What is that?

Ie I will be charged from this date forward or will i be charged for all months it was deactivated?

Creative Cloud

This topic has been closed for replies.

jane-e

Community Expert

kathy_burr

Branched from How can I stop my subscription?

Barb Binder

Community Expert

Hi Kathy:

This is a user-to-user forum. Please direct billing inquiries to Contact Customer Care:

~Barb

~Barb at Rocky Mountain Training

kathy_burrAuthor

Participant

The only option under this link once i sellect the product (which i must) is to ask via this forum

Barb Binder

Community Expert

Hi Kathy:

This forum is moderated by users like you, and we can not cancel your subscription for you—just as you can't cancel ours.

When I follow the link I posted above, I can follow the prompts, beginning with clicking on Account Issues. Don't click the product—click Account Issues.

~Barb

~Barb at Rocky Mountain Training

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