Billing Twice by Two different accounts only using one computer.

Question

Hi There, I have spent a while on the phone talking to someone at Adobe which was great, but I still feel a little like this sort of thing shouldn't be able to happen... would like to take my situation higher so it can'y happen to others, is there a head office adress that I could old school write a letter to?

I have two different adobe accounts which have both been signed up to Photography plan and illustrator plan so double billing for both those, VERY EXPENSIVE! I would like to take my issue further as I haven't been offered a full refund for the two years these have been coming out of my bank account and i'm sure like many creative people, I struggle with numbers with my dyslexia and dispraxia and it's only when I have been painfully going through my accounts did I spot this as it's been for different accounts, sometimes different amounts, but only downloaded to one software to my one computer and through one billiong card.

I don't think this should be able to go on for so long.

Any advice who I can take this to?

John T Smith · Answer

>two different adobe accounts

I will GUESS that means that you have more than one email address

But however you created 2 different accounts, as far as Adobe is concerned those accounts may buy two subscriptions

You need to decide which Adobe account you want to keep, and have support help you cancel the 'bad' subscription and delete the 'bad' account

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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