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M
mbretzlaff
Participant
April 23, 2020
Question

Billing - unknown credit card charges from Adobe

  • April 23, 2020
  • 4 replies
  • 796 views

Hi all,

I'm wondering if anyone is having a similar problem when it comes to being charged additional fees outside of the subscriptions I have in my admin console.  I was once again charged $129.09 CAD this month for subscriptions I am not aware of and Adobe support is not helping in helping me solve the problem. I could flag it with my organization's bank, but then how do I pay for the monthly fee of the subscriptions I want to keep. Any feedback or suggestions would be helpful because it's impossible to reach anyone at Adobe.

Maxine

      This topic has been closed for replies.

      4 replies

      Just Shoot Me
      Just Shoot Me
      Legend
      April 24, 2020

      Cancel the card and get a New Number. Go to the Adobe website and log in to your original account. Change the payment method to the new number for the subscription you have.

       

      IF when you log in to your Adobe account you actually have 2 subscriptions Cancel one of them.

      But I doubt you have 2 subscriptions. More than likely someone has Cloned your CC number and Signed up under a different email address and password and used your cloned CC number to pay for it.

      A
      andurrrr
      Participant
      April 24, 2020

      Yes, I also noticed how adobe no longer has a company email and makes it very hard to cancel free subscriptions. very off putting

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      April 23, 2020

      Please log-in to your account below.  It's quite possible you have more than one account under a different user ID and password.  Click View Invoices for details.
      https://account.adobe.com/plans

      If you still need help, scroll down to Support on the same page and click on Contact Adobe. In the chatbox, type AGENT followed by enter key.  Wait for a human to join the session.

      If Adobe support can't help you, contact your bank immediately.  When your account is compromised, it must be closed to further activity and replaced with a new one.

       

      ================
      NOTE: The pandemic is effecting all sectors. Wait times may be longer than normal. Please be patient.

       

      Nancy O'Shea— Product User & Community Expert
      M
      mbretzlaffAuthor
      Participant
      April 23, 2020

      Thanks. Was speaking to an agent and they stopped responding. They see the charge at their end but won't provide further information.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      April 24, 2020

      OK.  Contact your bank and launch an investigation with local law enforcement. 

       

      Nancy O'Shea— Product User & Community Expert
      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      April 23, 2020

      I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

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