Skip to main content
Participant
April 28, 2020
Question

Bitdefender is reporting a virus in my installation of Creative Cloud.

  • April 28, 2020
  • 2 replies
  • 1871 views

Hi! I have just recently registered to Creative Cloud and tried to install Adobe Acrobat. Afterwards, suddenly Creative Cloud app just automatically downloaded to my pc. Then this popped out of my pc.. 

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Community Manager
Community Manager
April 29, 2020

BBchad1, please contact Bitdefender to verify that the software is up to date and configured to work with Adobe applications. Bitdefender has historically caused problems for people attempting to run Adobe applications.  It often attempts to interfere with the download and install process.  You may also want to look at using a different anti-virus software title if Bitdefender is unable to be updated to stop giving you false positives.

Peru Bob
Community Expert
Community Expert
April 28, 2020

I've moved this from the Feedback forum to the Get Started forum.