Black/Flashing Screen for all Adobe software

Forum|Forum|3 years ago
December 29, 2022
4 replies
3476 views

Hi,

I bought my laptop (HP Pavilion x360 14-dw0028na Convertible) in late 2020.
All of my Adobe software has stopped working properly in the last few months. I mostly use InDesign, Illustrator, Photoshop. The screen goes black/flashes a lot when I click/move the mouse.
Please can anyone help me fix this?
Many thanks,

Bethany.

This topic has been closed for replies.

Correct answer Kevin Stohlmeyer

Your Intel Iris Plus does not meet any minimum requirement for recent Adobe Creative Cloud builds.

You may not be doing anything new/more complex, but the software has advanced while your hardware has not.

The Iris Plus clocks in at 865 ops/sec and the minimum recommended is 2,000. It also barely supports DirectX12 and uses the laptops RAM as VRAM.

https://helpx.adobe.com/photoshop/system-requirements.html

https://helpx.adobe.com/illustrator/system-requirements.html

https://helpx.adobe.com/indesign/system-requirements.html

You are going to have issues using Adobe software with this underpowered graphics card.

Nancy OShea

Community Expert

Sounds like a graphics issue to me. Update graphics drivers. Ensure that your device meets both CPU and GPU requirements for the software you're using.

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia

AMD/ATI Driver https://www.amd.com/en/support

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

Kevin Stohlmeyer

Community Expert

+1 on updating the graphics driver.

Peru Bob

Community Expert

Try a different mouse.

Is it a USB mouse?

Wired or cordless?

B

Bethany27740932s3q4Author

Participating Frequently

It is a USB cordless mouse. However, my screen goes black/flashes when I use my mouse and also when I use my trackpad so I don't think it is my mouse that is the issue.