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Participant
January 15, 2015
Answered

blank Adobe Software License Agreement Window

  • January 15, 2015
  • 1 reply
  • 2019 views

I uninstalled an early version of Acrobat Pro. I then installed, through the Creative Cloud app, the Newest version of Acrobat Pro XI. The installation process generated an error so I clicked on "retry" It appeared to be successful. However upon launching the Acrobat software I get an adobe Sofware License Agreement window that is blank except for the bottom of the window: Clicking on "Accept" does nothing. Clicking on "Quit" quits.

I have tried to uninstall this app through the Creative cloud app but "Uninstall" is greyed out. the app has a green check by the Adobe Acrobat XI app.

This topic has been closed for replies.
Correct answer johnils1

Thanks Mylenium.

I found the solution that worked, but it was here:

Solution 1: Sign out of the Creative Cloud application

  1. On the EULA, click Quit.
  2. Launch the Adobe Creative Cloud application.
  3. Sign out of the application. For information, see Sign out, Sign in | Creative Cloud desktop app.
  4. Launch Acrobat and accept the EULA.
  5. When prompted, click License This Software and sign in with your Creative Cloud subscription.

1 reply

Mylenium
Legend
January 16, 2015
johnils1AuthorCorrect answer
Participant
January 16, 2015

Thanks Mylenium.

I found the solution that worked, but it was here:

Solution 1: Sign out of the Creative Cloud application

  1. On the EULA, click Quit.
  2. Launch the Adobe Creative Cloud application.
  3. Sign out of the application. For information, see Sign out, Sign in | Creative Cloud desktop app.
  4. Launch Acrobat and accept the EULA.
  5. When prompted, click License This Software and sign in with your Creative Cloud subscription.