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Participant
September 14, 2013
Question

Blue screen of death when installing Adobe Air

  • September 14, 2013
  • 1 reply
  • 768 views

I'm trying to install Adobe Flash CS6 and Adobe Air along with it. About 10 seconds after pressing "install", my computer shows the blue screen of death for a split second, and then restarts.

To my knowledge, I do not have Folder Lock. I also cannot find any windrvNT.sys in the C:\WINDOWS\system32 folder, even after turning on the "show hidden files and folders" option.

Using Windows XP

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1 reply

Jeffrey_A_Wright
Legend
September 14, 2013

Raymon_Zheng111 does your computer meet or exceed the system requirements for Flash CS6 listed at http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-flash-professional.html#Flash%20Professional%20CS6%20system%20requirements.

Participant
September 16, 2013

I think it meets everything, EXCEPT I have windows XP service pack 2. Could that be the reason?

Jeffrey_A_Wright
Legend
September 18, 2013

Yes these are the minimum requirements.  You need to meet or exceed all of the requirements.