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Participant
September 23, 2021
Question

Bought a creative cloud lisence but cannot use premium products. need help!!!!

I need some help with the activation of my adobe product. I bought a key for the creative cloud suite and activated it. But when i login to the creative cloud app it tells me that i dont have any active license activated. So the only thing i can do is run a trail for lets say seven days. I can not make use of the license i payed for.

 

Is there anyone who can help me solve this problem?

 

Here  is a link with an image of my license

 

<image showing serial number removed>

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2 replies

Govardhan.V
Participating Frequently
September 23, 2021

You may refer below link :

 

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

 

You may also check with Adobe Support :

 

https://helpx.adobe.com/contact.html

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Legend
September 23, 2021

Your image has been removed, but please let us know about the plan you purchased.

Was it a subscription plan, or one time payment?

What was the cost (may I ask)?

Where did you buy?

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