Skip to main content
S
shelbyclarice
Participant
December 1, 2019
Answered

Bought a Plan but shows I didn't.

  • December 1, 2019
  • 2 replies
  • 894 views

I purchased a plan, I got a confirmation email, I clicked on the link and download the Creative Cloud, but when I download the suites, justs takes me to free trial. On my account it states i have no plan. The plan has been charged to my account so I know I purchased it. Anyone have a solution? I tried logging out and back in and tried it on different monitors and updating. 

 

When i try to contact support, it says for me to contact my system administrator which i cannot find who that is to be able to contact them. Where do I find who that is?

This topic has been closed for replies.
Correct answer shelbyclarice

I just figured it out, it's my school email, but i clicked on my personal account instead of my school account and now it works.

2 replies

W
Willejami
Participant
June 19, 2022

I have same problem but my problem is that i only have one mail. Can i change the mail om the "school account" and after that log in to my private? 

 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 19, 2022

@Willejami,

Who pays for the student/teacher plan -- you or your school?

 

Nancy O'Shea— Product User & Community Expert
W
Willejami
Participant
June 19, 2022
The school paid the plan before But now it has expired and then i bought
the private one. (I fixed it by cancel the plan on that account and bought
on a new account.) --
*William*
*Willejami Studios*
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 1, 2019

What type of plan did you purchase? 

If you have a Team or Enterprise account at work or school, contact your IT department for assistance.

 

 

 

Nancy O'Shea— Product User & Community Expert
    S
    shelbyclariceAuthorCorrect answer
    Participant
    December 1, 2019

    I just figured it out, it's my school email, but i clicked on my personal account instead of my school account and now it works.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices