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September 23, 2015
Answered

Bought Adobe Export PDF on 26th August then corrupt hard drive so lost everything. How do I down load again please?

  • September 23, 2015
  • 2 replies
  • 355 views

I bought Adobe Export PDF on 26th August and then had a corrupt hard drive and lost everything. How do I get this again please?

    This topic has been closed for replies.
    Correct answer John T Smith

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

    2 replies

    RahulTyagi_
    Participating Frequently
    September 23, 2015

    Hi Wendy,

    What exactly are you trying to get back? Software with which you exported pdf files or what?

    You can access the export pdf service online using any browser : http://cloud.acrobat.com/exportpdf

    Regards,

    Rahul

    Participant
    September 24, 2015

    Yes Rahul it was the 'export pdf files' I wanted.

    Unfortunately when I followed your link it requested payment with nowhere (I could see!) for me to enter previous payment details.

    Many thanks anyway.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    September 23, 2015

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

    Participant
    September 24, 2015

    Thank you John, I will follow your instructions and see if I can obtain it again.