darianar88210292

Participant

Answered

Bought After Effects but it doesn't show in purchase history

Forum|Forum|8 years ago
April 10, 2018
4 replies
857 views

I had bought adobe after affects and when i go into my creative cloud it says i have no purchase history. They already took 20 dollars from my card. However, creative cloud continues showing that i still have a trial and to buy AE even though i have?? i cant even cancel it. i feel like im losing money :// Im so frustrated i bought it and im basically not even using it. I dont want to buy it again.

[Moved from the After Effects Resources forum into a Creative Cloud forum by a moderator and changed the title to improve clarity - moderator]

Creative Cloud

This topic has been closed for replies.

Correct answer Ani*Adobe

Hi there,

Your purchase is made with a different email address which is not same as what you have used for forums.

Please sign in to Adobe ID with the correct email address and you should be able to view the purchase.

^Ani

darianar65262232

Participant

Hello, I have found out the problem.

Ani*AdobeCorrect answer

Inspiring

Hi there,

Your purchase is made with a different email address which is not same as what you have used for forums.

Please sign in to Adobe ID with the correct email address and you should be able to view the purchase.

^Ani

Community Expert

Community Expert

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is a public forum, not Adobe support... you need Adobe staff to help

Adobe contact information - https://helpx.adobe.com/contact/support.html

Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

Community Expert

Community Expert

When you download the Creative Cloud app, does it let you install After Effects?