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aaron1728
Participant
April 5, 2016
Answered

Bought from Amazon. Can't activate."Please connect to the Internet and retry"

  • April 5, 2016
  • 1 reply
  • 286 views

I've got a product key.

Is that different from the serial number?

    This topic has been closed for replies.
    Correct answer John T Smith

    Ask Amazon what you were sent... which MAY have been a redemption code

    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

    -and https://forums.adobe.com/thread/1572504

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    April 6, 2016

    Ask Amazon what you were sent... which MAY have been a redemption code

    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

    -and https://forums.adobe.com/thread/1572504

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