Bought Lightroom 5 online from Best Buy. When I enter the redemption code, I get an error stating "Oops! This code doesn't seem to be active. Please contact the retailer or enter a different code." I contacted Best Buy; they indicate the code has

I'm getting the same error message as royd.  I bought Adobe Acrobat Pro online at Office Depot.  I picked up curbside but they said they don't have a way to activate it because I bought it online.  Office Depot is still trying to figure it out.  They even tried to do a 'return' and repurchase in store but the system won't let them return the software.