Participant

Question

Bought Photoshop&Premiere Elements from Amazon, but redemption code only leads to one S/N

Forum|Forum|3 years ago
November 5, 2022
2 replies
313 views

Hi,

just bought Photoshop&Premiere Elements 2023 from Amazon, but the redemption code I received only leads to one S/N for Photoshop Elements. Also only Photoshop was downloaded. The S/N worked just fine for activation.

Downloaded the test version of Premiere Elements, but (as expected) the given S/N is not valid for Premiere (should start with different digits)

Contacted Amazon support chat - they claim that the code is valid for both products!

Does anybody know how to get the second S/N for Premiere Elements?

Adobe support Chat is not active at the weekend...

cheers

Michael

This topic has been closed for replies.

Peru Bob

Community Expert

Can you post a link to the Amazon page?

M

Michael MeinckeAuthor

Participant

Hi,

this is, what I have bought (Amazon Germany)

https://www.amazon.de/gp/product/B0BG6PVGQB/ref=ppx_yo_dt_b_d_asin_title_o02?ie=UTF8&th=1

Jeffrey_A_Wright

Community Manager

Michael, I am showing that you have completed the redemption process for Photoshop Elements. If you were provided another code, then you should follow the same process for the second code. You can find more information about how to redeem the code provided by Amazon at https://helpx.adobe.com/no/download-install/kb/redeem-code-for-elements.html

I would also encourage you to review and bookmark https://helpx.adobe.com/photoshop-elements/kb/find-serial-number-elements.html which provides more information on how to locate your registered serial numbers for Photoshop and Premiere Elements.

If you need additional help, Michael, then please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case ADB-26746755-B8S6.

John T Smith

Community Expert

Since you bought from Amazon you need to contact Amazon about a second redemption code

M

Michael MeinckeAuthor

Participant

Thanks John,

already chatted with them - they insist, that one code is enough for both products.

They say, I have to contact Adobe

I do not believe them, so I was asking here...

so, can you confirm, that I need two separate codes to get two S/N for the two products, although they are sold as one combined product?

John T Smith

Community Expert

I do not buy downloads from Amazon, only DVD versions

My Elements 2021 came with two serial numbers in the box

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