Hi, I just bought Premiere Pro 2018 with annual contract and monthly payment. Paypal has confirmed the payment, I'm trying to install it but once I click on the application it brings me back to the Creative Cloud Trial page, asking me to buy it again.
Need to start a project ASAP.
Any advice?
if the above doesn't help,
check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/ (this can take up to one business day)
if your account shows
a. your subscription is active,
1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html
4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
if your account shows
b. you have no subscription and you're paying for one
1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
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