Skip to main content
cassienbeyer
cassienbeyer
Participant
January 31, 2015
Answered

Bought product. Now being told I need to buy it again.

  • January 31, 2015
  • 2 replies
  • 371 views

I bought a subscription to Creative Cloud a few days ago, and things have been working fine.  Today I get a pop up that says I have ) days left on a trial, gives me the option of another free trial, and prompts me to buy the product.  The program still works, but I want the pop up to go away, and I'm afraid at some point it will stop working.  What am I supposed to do?

    This topic has been closed for replies.
    Correct answer kglad

    sign out and then back in to your cc desktop app using the same adobe id used to pay for your subscription, Sign out, Sign in | Creative Cloud Desktop app

    2 replies

    N
    Norman24091221x584
    Participant
    June 10, 2022

    I do not want the product I did not know I was buying it.  When you go to a car dealership if you take a test drive dose not mean the car is purchased.

     

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 10, 2022

    >did not know I was buying it

     

    Why did you think you were asked to enter your payment information?

     

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 31, 2015

    sign out and then back in to your cc desktop app using the same adobe id used to pay for your subscription, Sign out, Sign in | Creative Cloud Desktop app

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices