Boxed ADOBE creative suite 5 design premium / Win 11 => trial version !

Forum|Forum|1 year ago
March 11, 2024
1 reply
1709 views

Hello !

I used Photoshop CS5 on my laptop under Win10 without problem : installed from a boxed version

I just updated my laptop to Win11 -

On Win11 ADOBE refuses the serial number and considers I'm using a trial version !

I paid good money for the boxed suite, it did not have any end date, it suits my actual needs fine, how do I get to use it still ?

Thanks for any clue !

P.

Activation

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Jeffrey_A_Wright

Community Manager

Itriedall, sorry you cannot use Creative Suite 5 since you upgraded to Windows 11. What is the exact error message that you are receiving? Please see https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html for more information.

I recommend you start by registering your copy of Creative Suite 5 if you have not already done so. I don't see anything but licenses for Acrobat under the account you used to post to this public discussion forum.

itriedallAuthor

Known Participant

Hello,

I really think I registered the product all those years ago....

Here is the exact "message" I get :

Thanks for the link, I'll try to sort it out 🙂

P.

Jeffrey_A_Wright

Community Manager

It could be registered under a different account, itriedall. Please bookmark https://helpx.adobe.com/manage-account/using/change-email-address.html if you need to update the e-mail address for the account you used to originally register the software.

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